CollabPay is built on trust. Learn about the measures we take to protect every member of our community.
Multiple layers of protection ensure safe transactions and interactions.
All payments are held securely in escrow until the work is delivered and approved. Neither party loses money in a failed transaction.
We verify creator identities and review portfolios to ensure you're working with legitimate professionals.
If issues arise, our dedicated team mediates to find fair outcomes based on the agreed terms.
We monitor for suspicious activity and fraudulent behavior to keep the platform safe.
All project listings are reviewed to ensure they meet our community guidelines.
Your personal and financial information is encrypted and never shared without consent.
Follow these guidelines to ensure a safe and successful experience on CollabPay.
If you encounter any problems, we're here to help.
Determine if it's a dispute, policy violation, or safety concern.
Collect relevant messages, files, and documentation.
Use our reporting system or contact support directly.
Our team reviews and resolves within 48-72 hours.
Our trust and safety team is available to assist with any concerns.